At this point, you may want to consider hiring a technical support professional, but it is still possible to do this yourself. If you are unable to remove the virus-or if your programs or operating system are damaged beyond repair-it may be necessary for you to erase the hard drive and reinstall your operating system and programs. Antivirus and anti-malware programs scan for slightly different things but they work similarly, so you can follow the same steps in this tutorial. This can help to find any malware your antivirus may have missed. If it isn't, you may want to install an anti-malware program and run a scan. Your antivirus program may be bundled with an anti-malware program. If no viruses or malware are found but you are still experiencing problems with your computer, try other troubleshooting techniques or have your computer assessed by a support professional. Usually, you do not need to remain at the computer during the scan. Some programs offer several types of scans, and you may want to run the most thorough type, usually called a full system scan. If you're unsure how to do this, review the documentation for your antivirus program, which usually can be found on the developer's website. Once you've verified that your antivirus program is running, begin a scan. Examples of antivirus software include Bitdefender and Norton. Be sure you only have one antivirus program installed because having more than one can cause significant problems. Antivirus softwareįirst, if you don't already have an antivirus program, install one. We'll go through the basic steps of virus scanning and removal, but keep in mind that it may still be necessary to hire a technical support professional to completely remove the virus and repair your computer. Computer viruses can be dangerous and should be taken seriously, but there are ways to remove them before serious damage is done.
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